Thursday, 26 May 2011

Has PSN's downtime ruined the PS3?

At some point last week, PSN finally came back online after 22 days of PS3 gamers being left in the cold, offline wilderness.

It's back, but it's still a bit broken. Playstation Store is closed. The servers seem a bit jumpy, and my PlayStation Android app doesn't really, er, work.

Sony have promised that when PSN is fully functioning, owners can choose two of five free games to make up for that rather unfortunate matter of everyone's credit card details now sitting on the hard drive of some dark room dwelling borderline sociopath somewhere in Ohio.

On top of that, Sony PS President Kaz Hirai and his fellow executives apologised publically with a bow; a deeply significant gesture in Japan's culture of humility and integrity.

Too little, too late? Well, it might be. But we can't even get our free games yet, because the Store is still down.

The whole sorry episode has seen Sony shambling through problems like these. It's no wonder that PS3 trade-ins have increased an astonishing 200% since PSN went down, according to EDGE magazine, based on official retail figures.

PS3 had been having a good year until last month. Between exclusives like Gran Turismo 5, LittleBigPlanet 2 and the Uncharted 3 announcement, the PS3 was hot property. It even threatened to topple the Xbox 360's dominance, often overtaking it in sales.

They say a car is only as fast as its driver, though. Give Vettel a Red Bull F1 car, you get victory. Give me a Red Bull F1 car, and I'll give you an explosive, bloody mess, not a world championship.

Well, Sony ain't Vettel. They've driven the PS3 machine from a stable, advantageous position into the dirt track, and it may take a lot more than a couple of hand-outs of old games (LittleBigPlanet 1? Really?) to restore gamers' faith.

At the end of the day, we're all grown ups here. We don't hold certain companies or consoles in some beloved, quasi-weird position of love. We just want to game. It's understandable that many have probably defected to Microsoft's Xbox, where the online is always on and the credit card details always un-leaked.

To win over the gaming crowd again, Sony need to do something special - and I'm not sure they have it in them, any more than gamers have it in them to trust the company again.

E3, the annual games convention usually bursting with announcements, is only a couple of weeks away - and for PS3, it could be do or die.

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